Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Friends and Family Test Feedback November 2018
- New
14/12/2018
Please follow the link below to find out the feedback that was given for Phoenix Health Group during November 2018 November FFT Feedback Read more
Pharmacy Opening Hours - Christmas and New Year 2018-19
- New
12/12/2018
Please see the below poster for Pharmacy opening hours over the Christmas period for Cirencester and North Cotswolds: Cirencester & Cotswolds: Christmas Pharmacy Opening Hours Read more
Christmas & New Year Opening Hours
- New
06/12/2018
Christmas and New Year Opening Hours Day Time Thurs 20th Dec 8:45 am - 12:00 pm Last day to order repeat prescriptions Fri 21st Dec 8:45 am - 12:00 pm Sat 22nd Dec CLOSED Sun 23rd Dec CLOSED Mon 24th Dec 08 Read more
Stay Well This Winter
- New
06/12/2018
People are being urged to keep an extra special eye on themselves and the people they care for over the winter period so minor illnesses don’t become more serious. People who are older or have long term conditions may be particularly vulnerable Read more
Friends and Family Test Feedback October 2018
09/11/2018
Welcome Dr Ariadne Strong
01/11/2018
Carer's Rights Day Event
31/10/2018
Surgery Closure
30/10/2018
Friends and Family Test Feedback September 2018
09/10/2018
Surgery Closing Date
05/10/2018
Read our Autumn 2018 Newsletter
25/09/2018
Dr James Woodward transferring to Tetbury Branch
03/09/2018
Flu Clinics
29/08/2018
Dr Hein Le Roux is leaving
22/08/2018
Friends and Family Test Feedback June 2018
10/07/2018
FitBits
31/05/2018
Flu
01/02/2018
New Patients
12/01/2018

Phoenix South Cerney

CQC Inspected and Rated
Good

We are currently CLOSED.

Phoenix South Cerney

News

Phoenix South Cerney

CQC Inspected and RatedGood

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Phoenix South Cerney

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):